Yes, all items on our site are brand new, unused, and direct from our distributors.

You can easily see the current availability of any product directly on its page. Look for the green label located just below the price and buy button.

'In stock' (Green label): This means the item is physically present in our warehouse in Aarhus (Denmark) and is ready for immediate dispatch.

If a product is marked with a specific date range (e.g., "Expected to be ready for shipping [Date - Date]"), it means the item is not currently on our shelf in Aarhus, but is available from one of our many global suppliers.

How it works:

Once you place your order, we immediately request the item from the supplier specifically for you. The dates indicated are our best estimate of when the item will have reached our warehouse, been processed, and be ready for dispatch to you.

Please note:

• Estimated, not guaranteed: These timeframes are based on regular delivery speeds from our partners. Occasionally, international transport can add a few extra days.
• Combined shipping: If your order contains multiple items with different lead times, we will wait until everything has arrived at our warehouse before shipping your entire order in one package.
• Availability changes: In rare cases, a supplier may report an item as 'out of stock' after we have placed the request. If this happens, we will notify you by email as soon as possible with an update or a refund option if you have used an instant payment method.

We strive to include specific details (color, weight, limited edition version) directly under the album title and artist name. All articles are listed with an EAN code, you can use to verify the version on e.g. Discogs. If there is no specific information regarding the edition, colour, or extras in the product title or description, you should always assume it is the standard black vinyl edition. We do not explicitly label standard versions as 'Black Vinyl' or 'Standard Edition' on our website.

Yes, absolutely! We want to make sure you get the latest releases as quickly as possible. Items that have not yet been released will be marked with a green "Pre-order" label.

How to find the dates:

• Release date: You can always find the official release date in the product information table below the product itself.
• Expected dispatch: Just like our other backorder items, we provide an estimated dispatch date for new releases. The "Expected to be ready for shipping" date for these items is set to the official release date.

How it works:

When you pre-order, we immediately reserve the item with our suppliers. We aim to dispatch all pre-orders so they reach you as close to the official release date as possible. While this is achieved in most cases, it cannot be strictly guaranteed due to our reliance on external partners.

Important note on availability:

Occasionally, release dates are postponed by the record labels, or a release may be cut by the supplier if the demand exceeds the pressing plant's capacity. If your order is affected by a delay or a supplier shortage, we will notify you via email as soon as we receive the information.

Shipping tip:

If your order contains both a pre-order and in-stock items, the entire order will be shipped together once the pre-order is released. To receive your in-stock items sooner, please place two separate orders.

iMusic only sells brand new, unused products. However, it is a common misconception that all new records come in tight shrink-wrap. Some independent labels and European distributors use resealable poly sleeves or open plastic sleeves for environmental or practical reasons.

A record may also be unsealed if it is a signed edition or if it has been hand-inspected by an audiophile label. A missing or damaged seal is not considered a defect and is not eligible for a claim as long as the product itself is in mint condition.

K-pop albums are unique as they often come in several different versions under the same barcode. By default, these are distributed randomly by our suppliers and us. You will find information if random shipping applies for a album in our product information.

You are always welcome to request a specific version for items with random shipping by leaving a comment on Step 2 during checkout. We do our absolute best to accommodate your preferences. However, please note that we cannot guarantee availability of a specific version. To avoid delaying your shipment, we reserve the right to provide a different version if your preference is not in stock.

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Many K-pop albums are released in several different versions under the same barcode. In many cases, you will be able to select a specific version directly on our product page.

If no specific versions are selectable on the product page, the versions are distributed randomly by default. However, you can instead leave a request in the comment field at Step 2 during checkout. We do our absolute best to fulfill your request, but we cannot guarantee the availability of a specific version. To avoid shipping delays, we reserve the right to send a different version if your preferred version is not in stock.

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In general, we include all pre-order benefits (POB), such as photo cards and posters, whenever they are provided by our suppliers. Please note, however, that these benefits are typically only available with the First Press (the initial production run).

We do our absolute best to secure them for you, but they are distributed on a first-come, first-served basis while supplies last. As we source items from multiple global suppliers, we cannot guarantee that all pre-order benefits will be included unless specifically stated in the product description. If these items are not mentioned in the product title or description, they are likely not included.

Before ordering, please check the region code listed in the product specifications. To play a disc, your player must either be 'Region Free' (Region 0) or match the specific region of the disc.

Blu-ray Region Codes

• Region 0: Worldwide (Region Free)
• Region A: North/South America, East/Southeast Asia
• Region B: Europe, Africa, Middle East, Australia, NZ
• Region C: China, Russia, Central/South Asia

DVD Region Codes

• Region 0: Worldwide (Region Free)
• Region 1: North America
• Region 2: Europe, Japan, Middle East, South Africa
• Region 3: Southeast Asia, Hong Kong
• Region 4: Australia, New Zealand, Central/South America

Note on 4K Ultra HD: Please note that 4K UHD Blu-ray discs are almost always region-free and will work on any 4K Blu-ray player worldwide. Standard Blu-rays and DVDs included in 4K combo packs may still be region-locked.

Information regarding available subtitles and audio tracks can always be found in the product Information table on the specific product page.

As we carry a large selection of international imports as well as Danish and Scandinavian releases, please pay close attention to the language specifications. Please keep the following in mind:

• Check the product specifications: We strive to list all available languages and subtitles. Always verify the audio and subtitle tracks before ordering, especially for Scandinavian titles.
• Assumption if info is missing: If no specific information about subtitles or audio tracks is listed in the product information, it must be assumed that the movie is provided in its original language only and without subtitles (e.g., a Danish film will be in Danish without English subtitles).
• Local vs. Import: Many of our titles are local Nordic releases. These may not include English audio or subtitles unless explicitly stated in the product data.

Are you in doubt?

If you are looking for a specific language or subtitle track and it is not listed, please contact our customer service before placing your order. so that we can help you to verify the specifications.

Many items come in slightly different versions, with for example different pressing years, track lists or manufacturing countries. As some customers prefer to be able to pick exactly what version they're buying, we're listing all these different versions available from all of our many suppliers. That's why some almost identical items can have a shorter shipping time from one supplier or a lower price from another supplier.

You can choose between several currencies on our website (such as DKK, EUR, USD, GBP and many more) and pay in the currency of your choice.

Please note: If you choose a currency that is different from the base currency of your bank account or credit card, your bank may charge a currency conversion fee. We recommend paying in the currency that matches your card to avoid any unexpected bank charges.

For countries within the EU

All product prices shown are excluding shipping costs and including VAT. VAT is automatically calculated and adjusted depending on the regulations of the country of destination. There are no further taxes or fees applying for orders within the EU.

VAT and orders to the United Kingdom (UK)

All prices shown on our UK website are including 20% UK VAT. In case your order amount incl. freight and excl. VAT exceeds £135, UK VAT will not be collected from iMusic, as payment of VAT and additional handling charges will be charged upon arrival to the UK directly from the carrier. We will notify you of any changes in the VAT calculation in your order amount when you proceed to step 3 (payment) during checkout. In the order summary on step 3, before you proceed with the payment, you can find specifications about the applicable VAT-rate for your order in advance. You will find this information in your order confirmation email as well.

For countries outside the EU

For customers outside the EU, the prices are displayed excluding VAT. Please be aware that your local authorities may charge VAT/GST upon the arrival of your package.

Important: Delivery address determines the price

The prices, taxes, and shipping costs displayed on iMusic are based on your selected delivery country. It is always the delivery address that determines the applicable VAT rate and final price. If you change the delivery address during checkout, the VAT rate and total amount will be adjusted automatically to comply with the regulations of the destination country.

If you are ordering from within the EU, there are no customs duties or additional import charges.

For orders shipped to the United Kingdom (UK) the rules for importing goods depend on the total value of your order. For orders with a total value below £135, UK VAT is typically handled at checkout, and you should generally not face additional customs fees. However, for orders exceeding £135, your delivery may be subject to additional customs duties and import VAT charged by the UK authorities upon arrival. We recommend checking the current thresholds and rates with the UK government or your local customs office before placing a larger order, as these external charges are beyond iMusic's control.

For orders shipped to other countries outside the EU, your package may be subject to import duties and local taxes. These charges are not included in our price and the responsibility of the recipient and are collected by the carrier or local customs office. iMusic has no information on local customs tax amounts to be paid upon arrival. Many countries allow packages of small amounts to pass customs clearance without any cost/taxes/fees. Please check the legal regulations in your country for further information before ordering.

If a customer outside the EU neglects to pay for possible import taxes, customs duty or other fees applying upon arrival to the final country or refuses to receive the shipment, iMusic will withdraw 2 x shipping costs (covering the initial shipping costs, and the return shipping costs) for the return to Denmark before refunding the remaining amount paid.