Moments of Truth - Jan Carlzon - Books - HarperCollins Publishers Inc - 9780060915803 - February 15, 1989
In case cover and title do not match, the title is correct

Jan Carlzon
Moments of Truth New edition

Price
$ 16.49
excl. VAT

Ordered from remote warehouse

Expected to be ready for shipping May 27 - Jun 8

Our customers say:

14-day return policy in accordance with European consumer protection law
Top ranking on Trustpilot
Add to your iMusic wish list

The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.

160 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released February 15, 1989
Original release date 2001
ISBN13 9780060915803
Publishers HarperCollins Publishers Inc
Pages 160
Dimensions 200 × 161 × 10 mm   ·   127 g

See all of Jan Carlzon ( e.g. Hardcover Book , Paperback Book and Audiobook (MP3) )