The Phone Book:Telephone Skills For Business - Fisher - Books - McGraw-Hill Education - Europe - 9780071142274 - July 16, 1995
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The Phone Book:Telephone Skills For Business

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Takes a hands-on, interactive approach to help students refine and practice their telephone skills. This work covers all phone skills, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. It also includes examples of proper techniques.

Media Books     Paperback Book   (Book with soft cover and glued back)
Released July 16, 1995
ISBN13 9780071142274
Publishers McGraw-Hill Education - Europe
Dimensions 150 × 220 × 10 mm   ·   404 g

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