The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers - Reza Soudagar - Books - McGraw-Hill Education - Europe - 9780071786973 - December 16, 2011
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Reza Soudagar
The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers Ed edition

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Three customer experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior customer experience--which generates heightened profitability in the age of rapid information flows and expanding customer expectations.

320 pages, ill

Media Books     Hardcover Book   (Book with hard spine and cover)
Released December 16, 2011
ISBN13 9780071786973
Publishers McGraw-Hill Education - Europe
Pages 320
Dimensions 163 × 234 × 26 mm   ·   616 g
Language English  

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