Engaging Public Sector Clients: From Service-Delivery to Co-Production - John Alford - Books - Palgrave Macmillan - 9780230223769 - April 8, 2009
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John Alford
Engaging Public Sector Clients: From Service-Delivery to Co-Production

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Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.

276 pages, black & white illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released April 8, 2009
ISBN13 9780230223769
Publishers Palgrave Macmillan
Pages 261
Dimensions 147 × 226 × 21 mm   ·   453 g

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