Managing Challenging Clients: Building Effective Relationships with Difficult Customers - A. Oade - Books - Palgrave Macmillan - 9780230238428 - October 31, 2011
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A. Oade
Managing Challenging Clients: Building Effective Relationships with Difficult Customers

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Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.

192 pages

Media Books     Hardcover Book   (Book with hard spine and cover)
Released October 31, 2011
ISBN13 9780230238428
Publishers Palgrave Macmillan
Pages 192
Dimensions 156 × 239 × 18 mm   ·   430 g

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