The Compliance Business and Its Customers: Gaining Competitive Advantage by Controlling Your Customers - E. Kasabov - Books - Palgrave Macmillan - 9780230284197 - October 22, 2012
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E. Kasabov
The Compliance Business and Its Customers: Gaining Competitive Advantage by Controlling Your Customers

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The internet has changed the way consumers interact with companies. Businesses must maintain good levels of customer service in a digital world where old strategies may no longer suffice. This book explores what the successful compliance-centred businesses are doing to manage and improve customer experience.

168 pages, Illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released October 22, 2012
ISBN13 9780230284197
Publishers Palgrave Macmillan
Pages 154
Dimensions 164 × 239 × 21 mm   ·   408 g

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