The Service Providers - D. Yagil - Books - Palgrave Macmillan - 9780230514973 - April 17, 2008
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D. Yagil
The Service Providers

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The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.

248 pages, 6 black & white tables, 8 figures

Media Books     Hardcover Book   (Book with hard spine and cover)
Released April 17, 2008
ISBN13 9780230514973
Publishers Palgrave Macmillan
Pages 236
Dimensions 140 × 216 × 18 mm   ·   408 g
Language English  

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