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Brilliant Customer Service - Brilliant Business Debra Stevens
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Brilliant Customer Service - Brilliant Business
Debra Stevens
'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.
208 pages, Illustrations
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | October 28, 2010 |
| ISBN13 | 9780273738077 |
| Publishers | Pearson Education Limited |
| Pages | 216 |
| Dimensions | 215 × 135 × 24 mm · 266 g |
| Language | English |
