Service Operations Management: Improving Service Delivery - Robert Johnston - Books - Pearson Education Limited - 9780273740483 - April 19, 2012
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Robert Johnston
Service Operations Management: Improving Service Delivery 4th edition

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This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

488 pages, Illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released April 19, 2012
ISBN13 9780273740483
Publishers Pearson Education Limited
Pages 488
Dimensions 193 × 263 × 10 mm   ·   876 g
Language English  

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