Customer Service: Empowerment and Entrapment - Critical Perspectives on Work and Organisations - Andrew Sturdy - Books - Macmillan Education UK - 9780333946077 - January 18, 2003
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Andrew Sturdy
Customer Service: Empowerment and Entrapment - Critical Perspectives on Work and Organisations

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Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all.

224 pages, notes

Media Books     Paperback Book   (Book with soft cover and glued back)
Released January 18, 2003
Original release date 2001
ISBN13 9780333946077
Publishers Macmillan Education UK
Pages 215
Dimensions 157 × 233 × 13 mm   ·   293 g
Language English  
Editor Grugulis, Irena
Editor Sturdy, Andrew
Editor Willmott, Hugh

Mere med samme udgiver

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