Providing Quality in the Public Sector - Lucy Gaster - Books - Open University Press - 9780335209552 - March 16, 2003
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Lucy Gaster
Providing Quality in the Public Sector Ed edition

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Argues that if public services are to be reformed or improved, achieving the best possible quality of service is essential. This title presents a model for understanding quality and putting it into practice. It examines quality philosophies and approaches. It presents overviews of policy on quality in central and local government.

304 pages, glossary, bibliography, index

Media Books     Paperback Book   (Book with soft cover and glued back)
Released March 16, 2003
ISBN13 9780335209552
Publishers Open University Press
Pages 304
Dimensions 151 × 228 × 25 mm   ·   466 g

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