Leadership as Emotional Labour: Management and the 'Managed Heart' - Routledge Studies in Management, Organizations and Society - Marian Iszatt-white - Books - Taylor & Francis Ltd - 9780415674355 - September 8, 2012
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Marian Iszatt-white
Leadership as Emotional Labour: Management and the 'Managed Heart' - Routledge Studies in Management, Organizations and Society 1st edition

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Even if we don't realise it, most of us are now familiar with the idea of 'emotional labour'; that 'service with a smile' which everyone is expected to give, irrespective of what they actually feel or think. This book considers the complex ways in which this need to show (or hide) particular emotions translates into job roles.

256 pages, 3 black & white illustrations, 1 black & white tables, 3 black & white line drawings

Media Books     Hardcover Book   (Book with hard spine and cover)
Released September 8, 2012
ISBN13 9780415674355
Publishers Taylor & Francis Ltd
Genre Aspects (Academic) > Psychological
Pages 244
Dimensions 155 × 242 × 19 mm   ·   532 g
Language English  
Editor Iszatt-White, Marian (Lancaster University, UK)

Mere med samme udgiver

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