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Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience Jonathan M. Tisch
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Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience
Jonathan M. Tisch
Today, leaders of all stripes--whether they're in business, government, or non-profit--must find a way to improve the performance of their respective organizations. One fact usually overlooked by leaders who go through this process is that a customer's experience can, and often does, influence their decision.
256 pages, illustrations
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | March 1, 2009 |
| ISBN13 | 9780470404638 |
| Publishers | John Wiley & Sons Inc |
| Pages | 272 |
| Dimensions | 145 × 221 × 19 mm · 312 g |
| Language | English |
