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It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused Michael A Aun
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It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused
Michael A Aun
Ruthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied.
236 pages, Illustrations
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | February 8, 2011 |
| ISBN13 | 9780470907399 |
| Publishers | John Wiley & Sons Inc |
| Pages | 256 |
| Dimensions | 158 × 231 × 23 mm · 435 g |
| Language | English |
