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The Concierge: Key to Hospitality McDowell Bryson
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The Concierge: Key to Hospitality
McDowell Bryson
Based on the author's personal experiences, this is a training manual for hotel concierge staff. It covers the services provided by a concierge, methods of handling guests, tips and commissions, ethics, and the position of the concierge within the hotel/management hierarchy.
256 pages
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | August 4, 1992 |
| ISBN13 | 9780471528937 |
| Publishers | John Wiley & Sons Inc |
| Pages | 256 |
| Dimensions | 192 × 238 × 13 mm · 462 g |
| Language | English |
