Service Design for Six Sigma: A Roadmap for Excellence - Basem El-Haik - Books - John Wiley & Sons Inc - 9780471682912 - June 1, 2005
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Basem El-Haik
Service Design for Six Sigma: A Roadmap for Excellence

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Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process, from manufacturing to transactional and from product to service. This interesting new text documents how service and process design and redesign are typically approached.

448 pages, Illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released June 1, 2005
ISBN13 9780471682912
Publishers John Wiley & Sons Inc
Pages 448
Dimensions 162 × 242 × 26 mm   ·   739 g
Language English  

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