Class Acts: Service and Inequality in Luxury Hotels - Rachel Sherman - Books - University of California Press - 9780520247826 - January 17, 2007
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Rachel Sherman
Class Acts: Service and Inequality in Luxury Hotels

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Goes behind the scenes in two urban luxury hotels to give a picture of the workers who care for and cater to wealthy guests. This work offers an analysis of what the luxury service consists of, how managers organize its production, and how workers and guests negotiate the inequality between them.

373 pages, 2 line illustrations, 5 tables

Media Books     Paperback Book   (Book with soft cover and glued back)
Released January 17, 2007
ISBN13 9780520247826
Publishers University of California Press
Pages 373
Dimensions 159 × 230 × 22 mm   ·   510 g

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