The Service Profit Chain - Sasser, W. Earl, Jr. - Books - Simon & Schuster - 9780684832562 - June 3, 1997
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Sasser, W. Earl, Jr.
The Service Profit Chain

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This work provides a model that service-firm managers should be able to implement. It directly links profit and growth to employee productivity, loyalty and satisfaction, and the authors lay out a step-by-step action plan for managing, marketing, hiring, delivering services, and assessing faults.

320 pages, 50 line illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released June 3, 1997
ISBN13 9780684832562
Publishers Simon & Schuster
Pages 320
Dimensions 166 × 246 × 28 mm   ·   502 g
Language English  

See all of Sasser, W. Earl, Jr. ( e.g. Hardcover Book )