The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality - Despina Dapias Wilson - Books - McFarland & Co Inc - 9780786430369 - August 1, 2007
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Despina Dapias Wilson
The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality

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Presents a fresh approach to performance assessment and improvement of library services through the combined use of Malcolm Baldridge Critieria and the Balanced Scorecard. This work discusses the advantages, disadvantages and possible pitfalls of their chosen approach. It also includes an analysis of an organization's infrastructure.

210 pages, ca. 75 photographs, diagrams, tables, bibliography, index

Media Books     Paperback Book   (Book with soft cover and glued back)
Released August 1, 2007
ISBN13 9780786430369
Publishers McFarland & Co Inc
Pages 220
Dimensions 177 × 256 × 12 mm   ·   408 g
Language English  

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