Fabled Service: Ordinary Acts, Extraordinary Outcomes - Bonnie Jameson - Books - John Wiley & Sons Inc - 9780787909383 - August 12, 1997
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Bonnie Jameson
Fabled Service: Ordinary Acts, Extraordinary Outcomes

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Drawing upon her 19-year career with retail giant Nordstrom, Inc., renowned for best-in-the-business customer service, Betsy Sanders presents a practical, easy-to-read guide which demonstrates what really works to create legendary customer service. "Should be required reading for all who deliver service to the public".--David Glass, President & CEO, Wal-Mart. 35 illus.

144 pages, black & white illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released August 12, 1997
ISBN13 9780787909383
Publishers John Wiley & Sons Inc
Pages 144
Dimensions 180 × 254 × 10 mm   ·   272 g

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