Monitoring, Measuring, and Managing Customer Service - Goodman, Gary S. (Goodman Communications Corporation in Glendale, California) - Books - John Wiley & Sons Inc - 9780787951399 - April 14, 2000
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Goodman, Gary S. (Goodman Communications Corporation in Glendale, California)
Monitoring, Measuring, and Managing Customer Service

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Excellence in customer service does not come about accidentally - it is a learnable set of behaviours that can be monitored, measured and managed. Drawing from the author's seminar programme, this title provides readers with a system for building and sustaining customer service.

192 pages, black & white illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released April 14, 2000
ISBN13 9780787951399
Publishers John Wiley & Sons Inc
Pages 192
Dimensions 188 × 266 × 18 mm   ·   562 g
Language English  

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