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Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence - J-B AHA Press Kristin Baird
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Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence - J-B AHA Press
Kristin Baird
Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one. Creating a culture of service excellence requires planning, preparation, and persistence.
176 pages
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | July 21, 2000 |
| Original release date | 2014 |
| ISBN13 | 9780787952518 |
| Publishers | John Wiley & Sons Inc |
| Pages | 176 |
| Dimensions | 156 × 231 × 10 mm · 222 g |
| Language | English |
