Online Dispute Resolution: Resolving Conflicts in Cyberspace - Katsh, Ethan (University of Massachusetts, Amherst, MA) - Books - John Wiley & Sons Inc - 9780787956769 - May 23, 2001
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Katsh, Ethan (University of Massachusetts, Amherst, MA)
Online Dispute Resolution: Resolving Conflicts in Cyberspace

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The authors show the potential of online mediation and reveal how it is being used to settle insurance claims, consumer complaints and disputes, business-to-business conflicts, employment discrimination, harassment and other workplace disputes, and other online and offline conflicts.

240 pages, Ill.

Media Books     Hardcover Book   (Book with hard spine and cover)
Released May 23, 2001
ISBN13 9780787956769
Publishers John Wiley & Sons Inc
Pages 240
Dimensions 238 × 159 × 19 mm   ·   471 g

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