On the Front Line: Organization of Work in the Information Economy - Cornell International Industrial and Labor Relations Reports - Stephen J. Frenkel - Books - Cornell University Press - 9780801485671 - June 22, 1999
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Stephen J. Frenkel
On the Front Line: Organization of Work in the Information Economy - Cornell International Industrial and Labor Relations Reports

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The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...

288 pages, 29 tables, 7 charts/graphs

Media Books     Paperback Book   (Book with soft cover and glued back)
Released June 22, 1999
ISBN13 9780801485671
Publishers Cornell University Press
Pages 320
Dimensions 155 × 235 × 19 mm   ·   500 g

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