Serving Online Customers: Lessons for Libraries from the Business World - Barclay, Donald A. (Retired from University of California, Merced) - Books - Bloomsbury Publishing Plc - 9780810893177 - July 23, 2014
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Barclay, Donald A. (Retired from University of California, Merced)
Serving Online Customers: Lessons for Libraries from the Business World

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To compete in the digital age, libraries must provide outstanding customer service to their virtual users. Serving Online Customers: Lessons for Libraries from the Business World is a practical guide to help libraries adopt and adapt the best practices of e-business for their own online operations.

232 pages, 7, 7 black & white halftones, 9 tables

Media Books     Hardcover Book   (Book with hard spine and cover)
Released July 23, 2014
ISBN13 9780810893177
Publishers Bloomsbury Publishing Plc
Pages 232
Dimensions 156 × 239 × 21 mm   ·   502 g
Language English  

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