Achieving Quality in Financial Service Organizations: How to Identify and Satisfy Customer Expectations - Robert E. Grasing - Books - ABC-CLIO - 9780899302300 - September 16, 1988
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Robert E. Grasing
Achieving Quality in Financial Service Organizations: How to Identify and Satisfy Customer Expectations

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Drawing on numerous examples of successful quality improvement programs in banks, insurance companies, and other organizations, the authors provide detailed suggestions for improving accuracy, timeliness and consistency in service delivery.

264 pages

Media Books     Hardcover Book   (Book with hard spine and cover)
Released September 16, 1988
ISBN13 9780899302300
Publishers ABC-CLIO
Pages 264
Dimensions 156 × 234 × 16 mm   ·   544 g
Language English  

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