Mark H. Davis

Go Get Your Muda Mark H. Davis

Go Get Your Muda! is an awakening compilation of insightful, motivating and hilarious blog entries from entrepreneurial change leader Mark H. Davis. Dealing with such business-critical issues as waste (or ?muda? in Japan), quality, customer service and process mindset, Mark implores his readers to pursue excellence relentlessly, admit frailties humbly, reflect regularly and overthrow ineffective systems courageously. In so doing, he both befriends and alienates the complacent leader and the fawning follower. He challenges the consumer along with the brand, the CEO along with the employee. No practice is sacred; no habit is safe. With ringing clarity and stinging conviction, Mark: ? Vents his frustration with epic service ?fails? ? Shares striking examples of carelessness and illogic ? Offers practical tips and techniques for improvement ? Entertains, enlightens and enrages ? Bares his soul ? Inspires readers to reach for the sky. Mark?s spirited style shines brightly in such chapters as ?Let Your Lean Legs Do the Walking,? ?When Bad Process Trumps Good People,? ?Don?t Let Facebook Get the Best of You,? and ?One Letter Can Be Very Impotant.? Moments of revelry alternate with episodes of austerity. There are as many ?a-ha? moments as there are ?ha-ha?s. The net effect is a riveting and rewarding read. Those seeking an entertaining and common-sense application of Lean Six Sigma to everyday business experiences will find great treasure in this book. Those schooled only in the academics of such will finally be able to connect the dots. For more waste-busting ideas, follow Mark?s ?Quality Matters? blog at workflowdiagnostics.com.