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Exits, Voices and Social Investment: Citizens’ Reaction to Public Services - Theories of Institutional Design Keith Dowding
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Exits, Voices and Social Investment: Citizens’ Reaction to Public Services - Theories of Institutional Design
Keith Dowding
Public services are used by everyone. Dissatisfied consumers can either voice their complaints, or exit. Using survey evidence from the UK, this book examines how people's investment or stake in their communities affects their choice to exit or voice and the implications for the provision and quality of public services.
208 pages, 7 b/w illus. 35 tables
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | April 12, 2012 |
| ISBN13 | 9781107022423 |
| Publishers | Cambridge University Press |
| Pages | 208 |
| Dimensions | 162 × 237 × 17 mm · 466 g |
| Language | English |
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