Service Science: The Foundations of Service Engineering and Management - Robin G. Qiu - Books - John Wiley & Sons Inc - 9781118108239 - July 28, 2014
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Robin G. Qiu
Service Science: The Foundations of Service Engineering and Management 1st edition

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Presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage.

336 pages

Media Books     Hardcover Book   (Book with hard spine and cover)
Released July 28, 2014
ISBN13 9781118108239
Publishers John Wiley & Sons Inc
Pages 336
Dimensions 239 × 164 × 26 mm   ·   680 g
Language English  

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