Customers at Work: New Perspectives on Interactive Service Work - - Books - Palgrave Macmillan - 9781137293244 - July 25, 2013
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Customers at Work: New Perspectives on Interactive Service Work

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Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.

272 pages, 2 black & white tables, 2 figures

Media Books     Hardcover Book   (Book with hard spine and cover)
Released July 25, 2013
ISBN13 9781137293244
Publishers Palgrave Macmillan
Pages 257
Dimensions 153 × 223 × 20 mm   ·   458 g
Editor Dunkel, W.
Editor Kleemann, F.

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