Re-organising Service Work: Call Centres in Germany and Britain - Routledge Revivals - Karen A. Shire - Books - Taylor & Francis Ltd - 9781138718432 - June 29, 2017
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Karen A. Shire
Re-organising Service Work: Call Centres in Germany and Britain - Routledge Revivals 1st edition

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This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work.

244 pages

Media Books     Hardcover Book   (Book with hard spine and cover)
Released June 29, 2017
ISBN13 9781138718432
Publishers Taylor & Francis Ltd
Pages 244
Dimensions 242 × 165 × 19 mm   ·   512 g
Language English  
Editor Holtgrewe, Ursula
Editor Kerst, Christian
Editor Shire, Karen

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