Call Centres and Human Resource Management: A Cross-National Perspective - Stephen Deery - Books - Palgrave USA - 9781403913043 - December 9, 2003
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Stephen Deery
Call Centres and Human Resource Management: A Cross-National Perspective 2004 edition

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This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it.

308 pages, 1, black & white illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released December 9, 2003
ISBN13 9781403913043
Publishers Palgrave USA
Pages 295
Dimensions 140 × 216 × 20 mm   ·   489 g
Editor Deery, S.
Editor Kinnie, N.

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