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The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage James L. Heskett
The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
James L. Heskett
240 pages, Illustrations
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | November 11, 2008 |
| ISBN13 | 9781422110232 |
| Publishers | Harvard Business Review Press |
| Pages | 240 |
| Dimensions | 156 × 242 × 22 mm · 449 g |
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