Uncommon Service: How to Win by Putting Customers at the Core of Your Business - Frances Frei - Books - Harvard Business Review Press - 9781422133316 - February 7, 2012
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Frances Frei
Uncommon Service: How to Win by Putting Customers at the Core of Your Business

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Offers a fresh approach for greater productivity, profitability, and competitive advantage through service. This title shows how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.

272 pages, Illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released February 7, 2012
ISBN13 9781422133316
Publishers Harvard Business Review Press
Pages 272
Dimensions 163 × 233 × 25 mm   ·   540 g
Language English  

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