Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality - International Series in Operations Research & Management Science - Evangelos Grigoroudis - Books - Springer-Verlag New York Inc. - 9781441916396 - November 24, 2009
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Evangelos Grigoroudis
Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality - International Series in Operations Research & Management Science 2010 edition

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This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.

308 pages, 129 black & white illustrations, 57 black & white tables, biography

Media Books     Hardcover Book   (Book with hard spine and cover)
Released November 24, 2009
ISBN13 9781441916396
Publishers Springer-Verlag New York Inc.
Pages 308
Dimensions 155 × 235 × 19 mm   ·   635 g
Language English  

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