Smiling Down the Line: Info-Service Work in the Global Economy - Studies in Comparative Political Economy and Public Policy - Bob Russell - Books - University of Toronto Press - 9781442609815 - September 1, 2009
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Bob Russell
Smiling Down the Line: Info-Service Work in the Global Economy - Studies in Comparative Political Economy and Public Policy

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Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.

352 pages, 2

Media Books     Paperback Book   (Book with soft cover and glued back)
Released September 1, 2009
ISBN13 9781442609815
Publishers University of Toronto Press
Pages 352
Dimensions 152 × 229 × 21 mm   ·   521 g

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