Call Center Operation: Design, Operation, and Maintenance - Sharp, Duane (President, SharpTech Associates, Toronto, Canada) - Books - Elsevier Science & Technology - 9781555582777 - April 14, 2003
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Sharp, Duane (President, SharpTech Associates, Toronto, Canada)
Call Center Operation: Design, Operation, and Maintenance

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In the US, call centers handle a billion calls per year. This book gives you the coverage of critical issues involved in the design, implementation, organization, and management of a customer call center. It presents key concepts and techniques, including a formal development process, and, stresses the importance of staff selection and training.

318 pages, black & white illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released April 14, 2003
ISBN13 9781555582777
Publishers Elsevier Science & Technology
Pages 320
Dimensions 179 × 236 × 16 mm   ·   539 g
Language English  

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