The Reference Interview as a Creative Art - Elaine Z. Jennerich - Books - Bloomsbury Publishing Plc - 9781563084669 - May 15, 1997
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Elaine Z. Jennerich
The Reference Interview as a Creative Art 2nd edition

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Emphasizing training and development, this book covers evaluation techniques, various types of interviews, problem patrons, and other issues. Customer service, so important to success in business, is also a vital part of library service.

150 pages, bibliography

Media Books     Hardcover Book   (Book with hard spine and cover)
Released May 15, 1997
ISBN13 9781563084669
Publishers Bloomsbury Publishing Plc
Pages 128
Dimensions 152 × 229 × 15 mm   ·   421 g
Language English  

Mere med samme udgiver

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