Strategic Communication in Crisis Management: Lessons from the Airline Industry - Sally Ray - Books - ABC-CLIO - 9781567201536 - April 30, 1999
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Sally Ray
Strategic Communication in Crisis Management: Lessons from the Airline Industry

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Focusing on the airline industry and headline-making disasters, this work examines organizational crises, the communications strategies employed by organizations when responding to crises, and the factors that influence the effectiveness of this strategic communication.

272 pages, bibliography, index

Media Books     Hardcover Book   (Book with hard spine and cover)
Released April 30, 1999
ISBN13 9781567201536
Publishers ABC-CLIO
Pages 272
Dimensions 242 × 167 × 19 mm   ·   635 g
Language English  

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