A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction - Andrew Waite - Books - Taylor & Francis Ltd - 9781578200948 - January 2, 2002
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Andrew Waite
A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction 1st edition

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Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

497 pages, 1, black & white illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released January 2, 2002
ISBN13 9781578200948
Publishers Taylor & Francis Ltd
Pages 504
Dimensions 152 × 228 × 28 mm   ·   692 g
Language English  

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