Focus First on Service: the Face and Voice of Your Water Utility - American Water Works Association - Books - American Waterworks Association - 9781583214589 - April 1, 2007
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American Water Works Association
Focus First on Service: the Face and Voice of Your Water Utility

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This manual serves as both a strategic training experience and a tool for achieving quality customer service at your water utility. Topics covered include communication strategies, automated technologies, complaint resolution, managing conflict, and more. It's informative and easy to understand format allow for quick results.

Media Books     Paperback Book   (Book with soft cover and glued back)
Released April 1, 2007
ISBN13 9781583214589
Publishers American Waterworks Association
Pages 82
Dimensions 276 × 5 × 207 mm   ·   226 g
Language English  

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