Human Sigma: Managing the Employee-Customer Encounter - John H. Fleming - Books - Gallup Press - 9781595620163 - October 28, 2007
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John H. Fleming
Human Sigma: Managing the Employee-Customer Encounter

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Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success.

216 pages

Media Books     Hardcover Book   (Book with hard spine and cover)
Released October 28, 2007
ISBN13 9781595620163
Publishers Gallup Press
Pages 320
Dimensions 162 × 237 × 29 mm   ·   652 g

See all of John H. Fleming ( e.g. Hardcover Book )