Wired and Dangerous: How Your Customers Have Changed and What to Do About It - Chip R. Bell - Books - Berrett-Koehler - 9781605099750 - May 30, 2011
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Chip R. Bell
Wired and Dangerous: How Your Customers Have Changed and What to Do About It

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In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. This title provides a tested formula for restoring balance to the customer relationship by establishing what they call 'Service Calm'.

192 pages, illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released May 30, 2011
ISBN13 9781605099750
Publishers Berrett-Koehler
Pages 264
Dimensions 138 × 214 × 19 mm   ·   353 g

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