Dana Robinson

Performance Consulting: A Strategic Process to Improve, Measure, and Sustain Organizational Results Dana Robinson 3rd edition

Marc Notes: Includes bibliographical references and index. Review Quotes: The third edition of Performance Consulting is exquisite. The four phases, nine steps, numerous tools, and useful cases make this a definitive user's guide to delivering organization results. The ideas can be readily applied to make sure that effort equals impact. What a rare combination. Dave Ulrich, Rensis Likert Professor, Ross School of Business, University of Michigan, and Partner, The RBL Group This revised edition of Performance Consulting is perfect! Comprehensive, systematically organized, clearly written, professional yet friendly, and filled with excellent explanations, illustrations, and ready-to-use tools. Harold D. Stolovitch, Emeritus Professor, Workplace Learning and Performance, Universite de Montreal, and author of Telling Ain't Training and Training Ain't Performance No physician worth her or his license would assume patients come in solely for a prescription or a procedure; patients seek to get better. Yet people-focused practitioners too often get prescription hungry instead of performance driven when confronted with an ailing organization. Performance Consulting is a potent tool and practical resource for everyone who practices in the talent development and organizational improvement field. Chip R. Bell, author of Managers as Mentors I am thrilled about the new edition of Performance Consulting. The consulting questions, processes, and approaches in this book can be used with any level in an organization and across every discipline. A must-read for CLOs and their teams. Tamar Elkeles, PhD, Chief Learning Officer, Qualcomm This is a powerful update of a classic book. The third edition, done in collaboration with Dick Handshaw, includes the important thinking of Jack and Patti Phillips on how to demonstrate the results and impact of performance consulting efforts. William J. Rothwell, PhD, SPHR, CPLP Fellow, Professor, Penn State University, University Park, and President, Rothwell & Associates, Inc. Bringing together the constructs of performance consulting and measurement, this book offers leaders and practitioners the evidence-based approach that will drive lasting strategic impact in our organizations. It's the most exciting business book of the decade! Jean Larkin, EdD, Vice President, Talent Management, Tyco"Review Quotes: "The third edition of Performance Consulting is exquisite. The four phases, nine steps, numerous tools, and useful cases make this a definitive user's guide to delivering organization results. The ideas can be readily applied to make sure that effort equals impact. What a rare combination."--Dave Ulrich, Rensis Likert Professor, Ross School of Business, University of Michigan, and Partner, The RBL Group "This revised edition of Performance Consulting is perfect! Comprehensive, systematically organized, clearly written, professional yet friendly, and filled with excellent explanations, illustrations, and ready-to-use tools."--Harold D. Stolovitch, Emeritus Professor, Workplace Learning and Performance, UniversitE de MontrEal, and author of Telling Ain't Training and Training Ain't Performance "No physician worth her or his license would assume patients come in solely for a prescription or a procedure; patients seek to get better. Yet people-focused practitioners too often get prescription hungry instead of performance driven when confronted with an ailing organization. Performance Consulting is a potent tool and practical resource for everyone who practices in the talent development and organizational improvement field."--Chip R. Bell, author of Managers as Mentors "I am thrilled about the new edition of Performance Consulting. The consulting questions, processes, and approaches in this book can be used with any level in an organization and across every discipline. A must-read for CLOs and their teams."--Tamar Elkeles, PhD, Chief Learning Officer, Qualcomm "This is a powerful update of a classic book. The third edition, done in collaboration with Dick Handshaw, includes the important thinking of Jack and Patti Phillips on how to demonstrate the results and impact of performance consulting efforts."--William J. Rothwell, PhD, SPHR, CPLP Fellow, Professor, Penn State University, University Park, and President, Rothwell & Associates, Inc. "Bringing together the constructs of performance consulting and measurement, this book offers leaders and practitioners the evidence-based approach that will drive lasting strategic impact in our organizations. It's the most exciting business book of the decade!"--Jean Larkin, EdD, Vice President, Talent Management, TycoTable of Contents: PrefaceIntroduction: Make Performance Your Business and Prove It!1. Performance Consulting the Process2. Performance Consulting the Mental Model and LogicPhase One: Identify Strategic Opportunities3. Build Client Partnerships4. Identify Strategic Opportunities Reactively5. Identify Strategic Opportunities ProactivelyPhase Two: Assess Business and Performance Needs6. Define the SHOULDs7. Determine the IS8. Identify CAUSEs and Select SolutionsPhase Three: Implement and Measure Solutions9. The V Model and Measurement10. Develop and Implement the Measurement Plan11. Determine Return on InvestmentPhase Four: Report and Sustain Results12. Report Results and Form Plans for Sustaining ResultsTools to Download"Description for Sales People: COMPLETELY REVISED AND UPDATED: This edition features four new chapters exploring how to measure the ROI of performance consulting initiatives. ENHANCED AUTHOR TEAM: Original coauthors Dana and James Robinson have added Jack and Patricia Phillips, who provide state-of-the-art expertise on measurement and evaluation, and consultant Dick Handshaw, who brings fresh applications and cases from his own performance consulting practice. HANDS-ON RESOURCE: Thoroughly researched but very practical, the book offers tools, techniques, and practices that have been proven effective and thoroughly tested in numerous organizations for-profit, not-for-profit, and government."Publisher Marketing: NEW EDITION, REVISED AND UPDATEDIn America, organizations spend $175 billion in training initiatives and more than $500 billion in human resource solutions every year yet often have little to show for it. One reason is that people jump to solutions before they identify the causes of the problem. Performance consultants are effective because they partner with clients to clarify business goals and determine root causes for gaps between desired and current results. Only then are specific solutions agreed upon and implemented. This third edition of the classic book that introduced performance consulting adds a wealth of new material. There are new case examples throughout and four new chapters providing detailed steps for measuring results from performance consulting initiatives on five different levels, including ROI. The book includes a never-before-published Alignment and Measurement Model, allowing you to connect organizational needs and performance consulting initiatives designed to address those needs with the appropriate level of measurement. This remains a profoundly practical book, featuring tools, models, and checklists. It will enable you to make a difference in your organization that is valued, measurable, and sustainable. " Contributor Bio:  Robinson, Dana Dana Gaines Robinson is the founder and former president, and James Robinson the former chairman, of Partners in Change, Inc, a human resource consulting firm whose clients included Gillette, ING, Wachovia, and many others. They have received the Distinguished Contribution to Workplace Learning award from ATD (formerly ASTD) and the Thought Leadership award from the ISA organization. Contributor Bio:  Robinson, James C James C. Robinson is Leonard D. Schaeffer Professor of Health Economics and Director of the Berkeley Center for Health Technology at the University of California, Berkeley. His articles appear in a broad range of scholarly, medical, and journalistic publications, including "Health Affairs, JAMA, " and the "Wall Street Journal". Dr. Robinson brings real-world experience to academic and policy debates and scientific rigor to the professional and industry world. Contributor Bio:  Phillips, Patricia Jack Phillips is Chairman, and Patricia Pulliam Phillips is president and CEO, of the ROI Institute, the leading source of ROI competency building, implementation support, networking, and research. Jack has also received the Distinguished Contribution to Workplace Learning award from ATD (formerly ASTD), as well as many other honors. Contributor Bio:  Phillips, Jack Jack Phillips, Ph. D., former bank president and head of HR for major organizations, has written or edited more than 50 books. He conducts workshops, provides consulting services, and speaks at conferences around the world. His work has been featured in the "Wall Street Journal", "BusinessWeek", "Fortune" magazine, and on CNN. Patricia Pulliam Phillips, Ph. D., is president and CEO of the ROI Institute, Inc., the leading source of ROI competency building, implementation support, networking, and research. She has authored or edited more than 30 books on measurement and evaluation, including ROI. She regularly conducts workshops and provides consulting services worldwide. Rebecca L. Ray, Ph. D., is senior vice president, human capital at The Conference Board and the leader of the Human Capital Practice. She was named Chief Learning Officer of the Year by "Chief Learning Officer" magazine. Contributor Bio:  Handshaw, Dick Dick Handshaw is chairman of Handshaw, Inc., and the author of Training That Delivers Results.