What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms - James Heskett - Books - Berrett-Koehler - 9781626565845 - September 1, 2015
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James Heskett
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

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312 pages, illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released September 1, 2015
ISBN13 9781626565845
Publishers Berrett-Koehler
Pages 288
Dimensions 243 × 164 × 29 mm   ·   589 g

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