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The V-Model of Service Quality: An Exploration of African Customer Service Delivery Metrics - Emerald Points Whyte, Grafton (University of Namibia, Namibia)
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The V-Model of Service Quality: An Exploration of African Customer Service Delivery Metrics - Emerald Points
Whyte, Grafton (University of Namibia, Namibia)
The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.
160 pages
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | October 18, 2018 |
| ISBN13 | 9781787696068 |
| Publishers | Emerald Publishing Limited |
| Pages | 160 |
| Dimensions | 128 × 197 × 13 mm · 178 g |
| Language | English |
