Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management - Michael Collins - Books - Kendall/Hunt Publishing Co ,U.S. - 9781792401527 - August 30, 2019
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Michael Collins
Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management

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Focuses on the application of sound customer service theory and best industry practices within the context of a hotel, lodging, or resort setting. Exceptional customer experiences and financial returns are interdependent and Delivering the Guest Experience explains this synergistic relationship.

277 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released August 30, 2019
ISBN13 9781792401527
Publishers Kendall/Hunt Publishing Co ,U.S.
Pages 277
Dimensions 150 × 220 × 10 mm   ·   614 g   (Weight (estimated))

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