Service Encounters in Tourism, Events and Hospitality: Staff Perspectives - Aspects of Tourism - Miriam Firth - Books - Channel View Publications Ltd - 9781845417260 - January 30, 2020
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Miriam Firth
Service Encounters in Tourism, Events and Hospitality: Staff Perspectives - Aspects of Tourism

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This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.

208 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released January 30, 2020
ISBN13 9781845417260
Publishers Channel View Publications Ltd
Pages 188
Dimensions 234 × 154 × 11 mm   ·   332 g
Language English  

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