Linguistic Ethnography of a Multilingual Call Center: London Calling - Communicating in Professions and Organizations - Johanna Woydack - Books - Springer Nature Switzerland AG - 9783030066390 - January 3, 2019
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Johanna Woydack
Linguistic Ethnography of a Multilingual Call Center: London Calling - Communicating in Professions and Organizations Softcover Reprint of the Original 1st 2019 edition

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This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of “the life of a calling script” from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions.

214 pages, 38 Illustrations, black and white; XV, 214 p. 38 illus.

Media Books     Paperback Book   (Book with soft cover and glued back)
Released January 3, 2019
ISBN13 9783030066390
Publishers Springer Nature Switzerland AG
Pages 214
Dimensions 150 × 220 × 10 mm   ·   454 g
Language German  

Mere med samme udgiver

See all of Johanna Woydack ( e.g. Paperback Book and Hardcover Book )